OUR ACCOLADES IN FASHION
Salute, the esteemed recipient of six International Skin Transformation Awards, has truly redefined the realm of skincare excellence. And with multiple colour and cut awards in New Zealand and beyond under their belts, Chinney and Michael will take you on a journey of transformation. Our unwavering commitment to innovative products and personalised customer care has made us a leader in salon and day spa services.
Experience the transformative power of Salute as we continue to inspire our clients to embrace their own journey towards radiant inner beauty and self-confidence.
Salon and Spa Etiquette
At Salute Hair Skin Spa, we offer the opportunity for you to enjoy not only beautiful treatments, but also a tranquil and peaceful environment. Please respect the quiet and privacy of other Salon and Spa guests by using a lowered voice and turning off mobile phones. For your comfort, the Spa is a child-free area.Some of our skin and spa treatments include the full use of our retreat room, with complimentary refreshments.
Please notify our front desk manager whilst booking your treatments if you have high blood pressure, allergies, other physical ailments, or if you are pregnant.
For your safety and information, our salon beauty beds have a weight limit of 165kg. This weight limit is set by the bed manufacturer. We apologise in advance if this will affect your appointment. Please contact us at your earliest convenience should you wish to discuss this further.
Cancellations must be advised 24 hours in advance or charges will apply
Our Commitment to You
We deeply value your time and our team's efforts. Our booking policy is designed to enhance our services and offer you a seamless experience. Please take a moment to familiarise yourself with the key points below.
Our Booking Deposit
To ensure a seamless experience for your upcoming appointments, we've introduced a booking deposit of $50. This deposit will be conveniently subtracted from your total service cost during your appointment. Alternatively, if you decide not to proceed with the service, it will be credited to your account for future use. This flexible deposit can be applied towards any of our offerings, serving as a helpful way to support our efficient business operations and offer a fair booking system for everyone.
Cancellation and No-Show Policy
We understand that life can sometimes present unexpected changes. With this in mind, we kindly ask for a minimum of 24 hours' notice if you need to cancel or reschedule your appointment. Failure to provide this notice may result in a charge equal to your $50 booking fee, which will be retained or required before scheduling future appointments.
In case of short notice cancellations, you have two options:
- Send a friend or family member in your place.
- Pay a $50 late notification fee.
Deposits and booking fees are non-refundable.
No-Show Fee
When a no-show occurs without reasonable notification, a $50 fee will be charged to your nominated card on file. This fee reflects our commitment to optimizing our services and respecting the time of both clients and staff.
Why It Matters
No-shows have a profound impact on our business. They lead to lost revenue opportunities and disrupt our operations. When a client doesn't show up for a scheduled appointment, the potential income and valuable time are lost, affecting the entire team. As a small business, these instances are particularly challenging for us.
Your Role
Your support is crucial in upholding the integrity of our services. By booking with us, you acknowledge and agree to abide by our Booking, Cancellation, and No-Show Policy. We truly believe that your respect for our time enhances the experience for everyone.
Staying Connected
To help you stay on track, we provide automated reminders via email or text. Please ensure we have your accurate contact details to receive these reminders. Confirming your appointments with us ensures a smooth process for you and fellow clients.
Thank you for your understanding and co-operation. We look forward to seeing you and providing you with the exceptional service you deserve.
Our extremely popular Gift cards can be purchased either online or at our reception for any dollar denomination or listed service from our menu. Present upon arrival prior to your service to redeem these. Unredeemed amounts will be stored on the card for future use, please refer to our website for more terms and conditions.
"I had such a lovely experience at Salute. My pregnancy massage with Teresa was incredibly relaxing, and the scalp deep cleanse with Angel left me feeling refreshed and pampered. Big thanks to Olive at reception for being so warm and welcoming. Amazing service from start to finish — highly recommend!"
- Mandy
"I would like to share my experience over the last few months but especially today... Thank you ‘Angel' who is in training & does the best hair/ head massages. Every time I go it’s so relaxing having her shampoo, condition & massage nourishing products into my hair. Make sure you book and have the experience I have had. Keep up the great work Angel. See you again soon."
- Christine
"This is by far the best place in town! Hair, nails, treatments - anything your pretty little heart desires. Such a great and capable team and what a wonderfully indulgent ambience. Best thing of all - the vibe is very welcoming, friendly and fun despite the sense of luxury you feel. Best place to go to feel revived and pampered."
- Johana
"Had the most wonderful Facial with Ann. Felt like a mini holiday, from the moment I arrived, the robe , the retreat room it really is all a lovely vibe! Ann has confidence gained by years of experience and I absolutely love that especially when you want good solid advice on your skin. Ann delivered a wonderful results driven facial that was so relaxing I almost fell asleep it included the most amazing massage as well. It’s really lovely to have a treatment from a lovely person who genuinely cares and loves their job and a great reminder to stop and have some time for yourself."
- Emma
- Your Love Points rewards can be added on to any treatment or service, any day of the week.
- Your Love Points rewards may be gifted to your friends and family members (see Reception to make this happen).
- Love Points don’t attach to Appearance Medicine services.
- You can only choose rewards from the ‘From Salute With Love’ menu – Love Points cannot be exchanged for cash or any other service.
- You don’t earn Love Points on purchases of gift vouchers – points are earned by the person redeeming the voucher.
- If you book a Love Points service from the menu and don’t show up, your points associated with that service will be forfeited.
- Your Love Points are valid for 2 years from the day they are earned.
- Expired Love Points cannot be credited back to your account.
- We will include your Love Points balance in our email newsletters to you, and you can ask Reception for a balance at any time. Your update Emails will also contain special offers – please make sure we have your correct email address.