Cancellations must be advised 24 hours in advance or charges will apply
Our Commitment to You
We deeply value your time and our team's efforts. Our booking policy is designed to enhance our services and offer you a seamless experience. Please take a moment to familiarise yourself with the key points below.
Our Booking Deposit
To ensure a seamless experience for your upcoming appointments, we've introduced a booking deposit of $50. This deposit will be conveniently subtracted from your total service cost during your appointment. Alternatively, if you decide not to proceed with the service, it will be credited to your account for future use. This flexible deposit can be applied towards any of our offerings, serving as a helpful way to support our efficient business operations and offer a fair booking system for everyone.
Cancellation and No-Show Policy
We understand that life can sometimes present unexpected changes. With this in mind, we kindly ask for a minimum of 24 hours' notice if you need to cancel or reschedule your appointment. Failure to provide this notice may result in a charge equal to your $50 booking fee, which will be retained or required before scheduling future appointments.
In case of short notice cancellations, you have two options:
- Send a friend or family member in your place.
- Pay a $50 late notification fee.
Deposits and booking fees are non-refundable.
When a no-show occurs without reasonable notification, a $50 fee will be charged to your nominated card on file. This fee reflects our commitment to optimizing our services and respecting the time of both clients and staff.
Why It Matters
No-shows have a profound impact on our business. They lead to lost revenue opportunities and disrupt our operations. When a client doesn't show up for a scheduled appointment, the potential income and valuable time are lost, affecting the entire team. As a small business, these instances are particularly challenging for us.
Your support is crucial in upholding the integrity of our services. By booking with us, you acknowledge and agree to abide by our Booking, Cancellation, and No-Show Policy. We truly believe that your respect for our time enhances the experience for everyone.
To help you stay on track, we provide automated reminders via email or text. Please ensure we have your accurate contact details to receive these reminders. Confirming your appointments with us ensures a smooth process for you and fellow clients.
Thank you for your understanding and co-operation. We look forward to seeing you and providing you with the exceptional service you deserve.